Shipping policy
NUKHA ROASTERY – Shipping Policy
1. Shipping Destinations
We currently ship to customers within the United Arab Emirates (UAE). For international shipping inquiries, please contact our support team at contact@alnukharoastery.store.
2. Processing Time
All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
3. Delivery Time
Delivery times within the UAE are as follows:
| Delivery Option | Estimated Delivery Time | Notes |
|---|---|---|
| Standard Delivery | 1–2 business days | AED 20 |
| Express Delivery | 1 business day | Additional AED 40 per order |
Please note: Delivery times may vary during holidays or special promotions.
4. Shipping Costs
Standard Delivery: AED 20
Express Delivery: AED 40
Free shipping applies for orders over AED 180
Shipping fees are calculated at checkout.
5. Packaging
We ensure all products are carefully packaged to preserve freshness, especially freeze-dried fruits and candy. All items are shipped in secure, insulated packaging to protect quality during transit.
6. Order Tracking
Once your order is shipped, you will receive:
- A confirmation email
- A tracking number via email
You can track your order via the courier's website.
7. Lost or Damaged Orders
If your order is lost or arrives damaged, please contact us within 48 hours at contact@alnukharoastery.store. We will either reship your order or issue a refund based on your preference.
8. Contact Us
For questions regarding shipping, delivery times, or any order-related inquiries:
Email: contact@alnukharoastery.store
WhatsApp: +971554269409